Complaints and Feedback
It’s how we learn!
CareCo Services are committed to providing quality staff to assist and support you. We want to hear from you and learn how best to support you and deliver a high-quality service, you can talk to the team about any situation or compliant or even feedback this will help us to improve our service to you and rectify any issues in a safe and prompt manner. Simply fill out our Participant/Family Feedback and Complaints form It only takes a few minutes and if you would like to provide anonymous feedback just let us know on the form and this will not be shared with a third party.
Our Steps in the Complaints and Feedback Process
- The General Manager will call to discuss with you (or your representative/support coordinator/ family etc all the details of the complaint/feedback, including what happened the outcome you would like to see.
- we will investigate each and every compliant and feedback where it will be logged into a company register.
- Our Aim is to investigate, resolve and achieve a positive outcome for you.
- You will be notified on the outcomes of your complaint in an open and frank manner with total transparency.
If your complaint and feedback is not resolved in a professional and timely manner, the NDIS Quality and Safeguards Commission (NDIS Commission) can help. Visit the NDIS website at www.ndis.gov.au